CANCELLATION POLICY
Due to the custom nature of our business, orders may ONLY be cancelled if we receive your request via email or text (absolutely no phone calls) within 24 HOURS of placing your order. Be sure to include your first and last name, order number and reason for cancellation. Send cancellation requests to: Sales@LegacyFirearmsCo.com or TEXT ONLY to: (989) 272-8319.
Orders cancelled after the 24-hour period are subject to a 60% cancellation fee.
***There are exceptions to this, such as "Clearance Holster" orders and "Quick Ship" orders and "Rush" orders which cannot be cancelled after the order is placed, or if your holster has already been created.***
Our holsters are made to order and customized to your specifications, so unfortunately we do not accept returns. Please do your research before you buy and feel free to email or text us if you have concerns before ordering.
WARRANTY POLICY
Legacy Firearms Co offers a limited lifetime warranty on all holsters. This includes the holster shell and all failed attachments. Colored kydex is not covered. You will receive a black holster in replacement.
If it is found that your holster was damaged due to negligence such as leaving it in the sun in a hot car causing it to deform, running it over with your truck to test it for a YouTube video or it is physically altered in any way, we may not cover that.
If you need to warranty an item, please ship your item to:
Legacy Firearms Co
741 W. Hunt Rd
Caro, MI 48723
Please include your order receipt in the package.
Also, please contact customer service via email prior to sending the holster back.
Normal wear and tear on hardware (such as screws, finish washers, rubber spacers, and posts) are not included under our warranty policy. These can be purchased separately from our website using this link.
If you need replacement hardware due to not using Vibra-Tite Threadlocker, please use the links below to purchase a new set and a packet of Threadlocker:
Vibra-Tite Threadmate Threadlocker
ORDER CHANGES
Due to the custom nature of our business, we are unable to accept order changes on most orders. However, if you do need to make a change on your order you can make a request via email or text (no phone calls). Be sure to include your first and last name, order number, and reason for changes to: Sales@LegacyFirearmsCo.com or Text Only at (989) 272-8319. Customer service will then determine if the order change can be completed or not.
RETURN POLICY
Due to the custom nature of our products we do not offer returns. If there is a problem with your order please email us at Sales@LegacyFirearmsCo.com and we will work together to come up with a solution that fits your needs. Please do your research before you buy and feel free to email or text us if you have concerns before ordering.