FREQUENTLY ASKED QUESTIONS
1) I placed an order and still haven't received my order:
We are a custom shop which means every holster is built to order which causes us to have a lead time. There are instances where we run past our lead times but it is very rare. To see current lead times please visit here.
In stock and rush orders ship within 72 hours. On rare occasion we do receive rush orders that we cannot fulfill due to a color that may be out of stock from one of our supplies or other factors out of our control. We will refund the upcharge as well as put your order to the very front of orders to be completed as soon as possible.
2) I received my holster and it doesn't fit my firearm:
Mistakes do happen but every holster that leaves our shop is test fit on the real firearm. This alleviates almost all issues for ill fitting holsters. Make sure you adjust the retention (n/a to Erebus and Apollo) and if that does not fix the problem please use our contact us form.
3) I can't find the firearm and/or light combination that I have on your website:
Every holster that we offer is made off precision CNC tooling, not like the old days of blue guns and bondo. We are constantly adding models, but this does limit us to what we can offer. If you don't see your firearm/light combination in our normal offerings or our "custom shop" that means we have not invested in the firearm and molds yet to add it into our product line. You can make requests using our "contact us" form and if we see a large demand we will consider adding it.
4) What is the sweat guard option?
The sweat guard is the amount of kydex that comes up the rear of the firearm in between your body and the gun. A full sweat guard will cover the whole rear of the gun, a mid sweat guard will be in between the top of the gun and trigger guard, and no sweat guard will cut the back off to just above the trigger guard.
5) You offer so many color options and I don't know what any of them are:
Please visit our colors/patterns page found "HERE"
We get a lot of requests for pictures of certain models of holsters with certain firearms with the exact color they want. Unfortunately, we have come no where near making every single combination we offer yet.
The best place to see a good amount of combinations is on our Instagram page "HERE"
6) I received the wrong handed holster
We get this email far too often. Please understand that an inside waistband holster is not designed to be used for outside waistband. If you are unsure of what to order please email us using the "CONTACT US" form to be sure you are ordering the right holster. The best way to shop to make sure you are getting an outside waistband holster is to go to our outside waistband category.
7) I got my holster and it is uncomfortable:
One of the best sayings I've ever heard about carrying a firearm on a daily basis is that it is a part of your life that is supposed to make you feel comfortable, not always be comfortable. The gear you carry with can make a huge difference in your level of comfort. Just because your buddy finds it comfortable to carry a Glock 34 with a comp and Surefire X300 does not mean that its going to be comfortable for you. We recommend one of your first purchases after your decision to carry a firearm be a QUALITY firearm belt. Personally speaking I use nothing but the Ares Gear Enhanced Aegis but that doesn't mean its the right belt for you, just like our holsters may not be the right holsters for everyone.
8) What thickness of material do you use?
All of our material is made of out .08" kydex, boltaron, or royalite depending on availability and color. Although many companies use .06" due to it being cheaper we find it to be flimsy and undependable. We also offer .093" in a limited amount of colors which is recommended for outside waistband holsters that will see heavy use.
9) If I order a light bearing holster will it work without the light attached?
10) If I order a holster with an optic cut does it matter if I have an optic cut yet?
11) Can I change my order after it is placed?
Because each of our custom holsters is built exactly to the options you select, we cannot accept modifications or cancellations once your order has been placed. However, we do realize that people can make mistakes, and if you’ve made a big one – like ordering a left-handed holster instead of a right-handed - go ahead and send us an email. If your holster is still early enough in production, we'll do our very best to accommodate you. Due to the fact that your holster is likely already in production within hours of receiving your order we reserve the right to charge a 35% restocking fee on orders cancelled after they have been placed.
12) Can I return my holster?
Our holsters are made to order, customized to your specifications, so unfortunately we cannot accept returns. Just do your research before you buy, get your questions answered here, or email us if you have concerns before ordering. However, if you receive something that is our fault we will make it right.
13) Will I get a shipping confirmation once my order is complete?
Yes, be sure to put the correct email in when you place your order or we will have no way to communicate with you. You will receive an order confirmation when placed and a shipping confirmation and tracking number once the order has shipped.
14) Is missing hardware covered by warranty?
Unfortunately it is not. You can order a hardware kit "HERE"
We also recommend ordering some Vibratite this time around as well by clicking "HERE"
15) Do you ship internationally?
Yes, we ship internationally but cannot guarantee that your order will make it through customs. If you are in a heavily restricted firearm country you may never receive your order. Our international shipping program requires us by law to put the order value on the package and our company name "Legacy Firearms Co" as the return address. We cannot change these no matter how many times you ask.
16) Will your holsters wear my firearm?
This isn't 1990 anymore and we have left the industry in the dust with new technologies that allow better fitment, "less" wear, and overall better quality using CNC precision molds and vacuum forming. Our molds are slighly overbuilt where retention doesn't matter allowing less wear to happen over time. However, wear will happen. It is inevitable. If that is something that concerns you with your current firearm I would recommend finding a firearm that you are not as emotionally invested in to carry.
17) I think my order is lost in the mail:
We get this email unfortunately far too often and 10 times out of 10 the order makes it either to where it was going or back to us. Did you just read that right? Yes, 10 times out of 10. Out of 1000's of orders a year we have never had a package completely lost in the mail. So patiently sit back and wait for the post office to figure out what they're doing. If we receive a package back we will contact you to figure out what is wrong with the address and why it didn't make it to you.
18) What's the difference between RCS Claws and Modwings?
More options, that's what it comes down to. They are two different concealment wings that work very similarly to one another but are aesthetically different than one another.
19) What is the enlarged opening option?
Imagine a magwell on a firearm grip for easier reloads. That's exactly what our enlarged opening option is. It adds a 1/8"-1/4" flat opening across the front of the holster that allows for easier reholstering, but does add some width to the holster.
19) My order still says "AWAITING FULFILLMENT". WHAT DOES THAT MEAN?
When your order is received it is automatically placed in our "awaiting fulfillment" status in our system. We print orders immediately and place them in chronological order in our pressing area. Orders are typically pressed within the first few days of order receipt. It then goes on to be cut, drilled, edge finished, hardware installed, and test fit. During this whole process your order will remain as "awaiting fulfillment" in our system. Once it gets to shipping and handling it will get packaged and shipped. The status will then be updated to "shipped" and you will receive a tracking number via email.
For any other questions please click "HERE"