Legacy Firearms Co offers a lifetime warranty on all holsters. This includes the holster shell and all hardware. The only exclusion to the warranty is suede wrapped holsters. All of the materials are still covered under the warranty except for the suede peeling off of the kydex.
If it is found that your holster was damaged due to negligence such as leaving it in the sun in a hot car causing it to deform or running it over with your truck to test it for a youtube video we may not cover that.
If you need to warranty an item, please Contact Us with your order number and details about the issue. We will respond quickly with instructions for how to return the item for warranty repair.
Our custom holsters are made to order, customized to your specifications, so unfortunately we cannot accept returns. So please do your research before you buy and feel free to email us if you have concerns before ordering.
If the problem was the result of our fault then we will gladly accept the return and pay shipping to get it back to us. We will then offer a full refund or ask for a chance to make it right.
If you would like to cancel your order before it has been shipped there is a 35% restocking fee for covering cost of materials that were ordered to make your holster.